Privacy Notice

How we use information submitted with a private enquiry. Last updated 12 September 2026.

Information we collect

When you enquire, we may receive your name, email address, telephone number, message and the product details included in the prepared email. If an enquiry progresses, we may also collect information reasonably needed for payment, fraud prevention, delivery, identity checks and after-sales support.

How we use it

We use this information to answer enquiries, confirm availability and pricing, prepare quotations, fulfil requested pre-contract steps, manage orders, prevent fraud and meet legal obligations. We do not sell personal information.

Sharing

Where necessary, information may be shared with carefully selected product sources, payment providers, professional advisers, identity or fraud-prevention services, and insured delivery providers. We share only what is reasonably needed for the relevant purpose.

Retention and security

Enquiry information is retained only as long as reasonably required for correspondence, transactions, record-keeping, disputes and legal obligations. We use reasonable organisational and technical safeguards, but email and internet transmission cannot be guaranteed completely secure.

Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict use of your information, object to certain processing, and complain to the Information Commissioner’s Office.

Cookies

The current catalogue does not intentionally use advertising or behavioural-tracking cookies. Essential hosting, security or preference technology may operate where needed to provide the site.

Contact

The data controller is TIMEPIECE EMPORIUM LONDON LTD, company number 17452314. For a privacy request, email mikechin@timepiece-emporium.online or write to our registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.